Refund Policy
At tld-moto.com, we strive to ensure your complete satisfaction with every purchase. If you are not entirely happy with your order, we’re here to help.
Returns & Exchanges
We accept returns and exchanges within 30 days of the original purchase date. To be eligible for a return or exchange, items must be unused, in their original packaging, and in the same condition as when you received them.
Non-Returnable Items
Certain items cannot be returned or exchanged, including:
- Custom or made-to-order products
- Items marked as “final sale”
- Products that have been used, altered, or damaged after delivery
Refund Process
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within 5-10 business days.
Exchanges
To exchange an item for a different size or color, please follow the return process and place a new order for the desired item.
Shipping Costs
Return shipping costs are the responsibility of the customer, unless the return is due to an error on our part (e.g., wrong item shipped).
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately. We will provide a prepaid return label and process a replacement or refund upon receipt of the returned item.
How to Initiate a Return
To start a return, please visit tld-moto.com and follow the instructions in our Returns Center.
If you have any questions about our refund policy, please reach out to our customer service team